06-08-2009, 05:34 PM
|
 |
Proprietor
|
|
Join Date: Nov 2008
Posts: 2,238
|
|
KB15497 - BlackBerry Enterprise Server SRP connectivity test fails with Remote Router
KB15497 - BlackBerry Enterprise Server SRP connectivity test fails during installation when using a remotely installed BlackBerry Router
Environment
- BlackBerry® Enterprise Server version 4.1.5 for IBM® Lotus® Domino®
- BlackBerry® Enterprise Server version 4.1.5 for Microsoft® Exchange
- IBM® Lotus® Domino® version 6.5 SP 3
- SDR172093
Overview
While installing a 4.1.5 BlackBerry Enterprise Server utilizing a remotely installed BlackBerry Router service, the following error will appear upon clicking the Test Connectivity button in the BlackBerry Enterprise Server installer:
Attempting to connect to (), port 3101
Sending test packet
Waiting for response
Receiving response
recv(): connection lost
This error also appears if BBSPRTest.exe is run from a command prompt on the BlackBerry Enterprise Server being installed.
This can cause confusion during installation.
Cause
This error is a cosmetic error caused by a regression bug.
Resolution
If the installation is completed, the BlackBerry Enterprise Server will function properly.
Clients can test connectivity to the BlackBerry Router through port 3101 by using the Telnet utility from a command prompt as follows:
Telnet 3101
A successful connection will result in an empty command prompt window with the cursor blinking in the upper left corner (the screen can then be closed).
If the connection is not successful, Telnet will response with Connecting to ...Could not open connection to the host, on port 3101: Connect failed.
This indicates that there are real connectivity issues between the BlackBerry Enterprise Server which will require further troubleshooting. Possible causes include port 3101 being blocked by a firewall, and the BlackBerry Router not functioning properly on the remote host.
__________________
http://blog.port3101.org/hdawg/
The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.
|
Linear Mode
