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KB00765 - How to change debug registry settings
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Old 06-06-2009, 10:55 AM
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Default KB00765 - How to change debug registry settings

KB00765 - How to change debug registry settings


  • BlackBerry® Enterprise Server
Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the registry entries prior to implementing any changes.


Increasing the value of DebugLogLevel registry entry on the BlackBerry Enterprise Server increases the level of details written to the debug logs. For maximum detail in the logging, change the DebugLogLevel value to 4.
The DebugLogLevel registry entry can be found in the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry\Server\DebugLogFile
Registry Entry Definition
DebugLog Level Determines the level of information that will be logged. The default level is 3. This is a hexadecimal DWORD value.
DebugLogFile Determines where the information is logged. The default setting is C:\Program Files\Research In Motion\BlackBerry Enterprise Server\debuglog.txt
Note: Leave the \debuglog.txt on the end of the path when it has been altered. If a file name does not exist, then the log will not be created.

Note: In BlackBerry Enterprise Server software version 2.0 for IBM® Lotus® Domino®, the debug log level appears as a single digit within square brackets, for example[4]. In BlackBerry Enterprise Server software version 2.1 and later for IBM Lotus Domino, the debug log level appears as [40000].

For BlackBerry Enterprise Server 4.1 :
The BlackBerry Server Configuration tool will allow the administrator to assign specific log levels to each module, but only up to Log Level 4. To increase this, at the recommendation of a Research In Motion Technical Support Analyst, registry entries will be required to change. Please note that increasing the logging level of a module will increase the size of the associated log files, and steps should be taken to ensure that available disk space is maintained. All of the associated Registry Keys are located :
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Logging Info
To increase the logging level for the BlackBerry Dispatcher, for example, the subfolder in the Registry is "Dispatcher".
Once the desired module is expanded, the keyword to locate is DebugLogLevel. This is a Hexadecimal DWORD. Double-click on the key to change the value.

Additional Information

The BlackBerry Enterprise Server services do not need to be restarted when changing the logging level.
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