06-02-2009, 06:12 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB16450 - Unable to view email messages in HTML on the BlackBerry after SP6 for GW
KB16450 - Unable to view email messages in HTML format on the BlackBerry smartphone after applying BlackBerry Enterprise Server software version 4.1.6 for Novell GroupWise
Environment
- BlackBerry® Device Software 4.3 and earlier
- BlackBerry® Enterprise Server software version 4.1 Service Pack 6 (4.1.6) for Novell® GroupWise®
- BlackBerry smartphones
- SDR267655
Overview
In a BlackBerry Enterprise Server software version 4.1 Service Pack 4 (4.1.4) environment, email messages composed in HTML format rather than plain text format are sent to the BlackBerry smartphone as blank email messages with an attachment of the email message in HTML format.
After upgrading to BlackBerry Enterprise Server software version 4.1.6, BlackBerry smartphone users receive a blank email message without the attachment.
Resolution
Install the BlackBerry Enterprise Server 4.1 Service Pack 6 Maintenance Release 3 available at the following link:
http://www.blackberry.com/go/serverdownloads
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