06-02-2009, 03:27 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB11374 - Display name is incorrect when sending email messages from the BlackBerry
KB11374 - Display name is incorrect when sending email messages from the BlackBerry smartphone
Environment
- BlackBerry® Enterprise Server version 3.6 and later for Microsoft® Exchange
- BlackBerry smartphone
- Microsoft® Outlook®
Overview
When sending an email message from the BlackBerry smartphone, the display name is incorrect. However, the display name is correct when sending an email message from Microsoft Outlook.
Cause
A change was made to the BlackBerry smartphone user's Display Name in Microsoft® Active Directory®. The BlackBerry Mail Agent caches this information from Microsoft Active Directory and will not update itself.
Resolution
Restart the BlackBerry Enterprise Server services, or restart the BlackBerry Enterprise Server.
Important: Restarting the BlackBerry Enterprise Server or services will delay email message delivery to BlackBerry smartphones. For further information, see KB04789.
For BlackBerry Enterprise Server 4.1 or higher:
Perform one of the following steps:
- Restart the BlackBerry Dispatcher service.
- Move the user to a Static Mail Agent. For more information see, KB12766.
- Move the user to another BlackBerry Enterprise Server.
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