06-02-2009, 04:26 PM
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Proprietor
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Join Date: Nov 2008
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KB12766 - Assign BlackBerry smartphone users to a static mailbox agent
KB12766 - Assign BlackBerry smartphone users to a static mailbox agent
Environment
- BlackBerry® Enterprise Server for Microsoft® Exchange version 4.1 and 5.0
Overview
This article describes how to set a BlackBerry smartphone user to a static mailbox agent ID.
To assign a BlackBerry smartphone user to a static mailbox agent on BlackBerry Enterprise Server version 4.1, complete the following steps:
- Open BlackBerry Manager,
- Select the All Users tab and right-click the BlackBerry smartphone user's account and select Edit Properties.
- In the Properties window, select the Advanced tab.
- Change Enable Static Mailbox Agent to True.
- Set Mailbox Agent ID to a value between 200 to 399.
- Click the Apply button to save the changes before closing the window.
To assign a BlackBerry smartphone user to a static mailbox agent ID in BlackBerry Enterprise Server version 5.0, complete the following steps:
- Log into the BlackBerry Administration Service web console.
- Expand User under the BlackBerry Solution Management.
- Click Manage Users.
- Search for the desired BlackBerry smartphone user and click on their display name.
- Click on Component information in the user view.
- Click on Edit user.
- Set Turn on static mailbox agent to Yes.
- Enter a number between 200 and 399 in the Mailbox agent ID field.
- Click Save all.
Additional Information
This procedure might be useful when BlackBerry smartphone user accounts are on a remote Microsoft Exchange server that has network latency issues. Assigning these BlackBerry smartphone users to a static agent can reduce the impact of network latency on BlackBerry smartphone user accounts on local Microsoft Exchange servers.
This is a temporary solution to consider while the network latency issues are addressed.
Note: If assigning multiple static agents, each one will initiate a new BlackBerryAgent.exe process and a new CalHelper.exe process on the BlackBerry Enterprise Server. These processes will use hardware resources and may cause performance issues on the BlackBerry Enterprise Server.
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