05-26-2009, 03:40 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,237
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KB11826 - "HTTP Error 407: Proxy Authentication Required"
KB11826 - When using the BlackBerry Browser the following error is displayed "HTTP Error 407: Proxy Authentication Required"
Environment
- BlackBerry® Enterprise Server version 4.1 to 5.0
- BlackBerry® Device Software 4.0 to 4.7
Overview
Although the Proxy mappings for the BlackBerry® Mobile Data System (BlackBerry MDS) Connection Service have been configured, the following error messages are displayed by BlackBerry® Browser on the BlackBerry smartphone:
Error: Unsupported authentication scheme
HTTP Error 407: Proxy Authentication Required
You must authenticate with a proxy server to view this page. Please try loading a different page.
Cause
Hypertext Transfer Protocol (HTTP) authentication has not been enabled on the BlackBerry Enterprise Server.
Resolution
To resolve this error, complete the following steps:
For BlackBerry Enterprise Server version 4.1 perform the following:
- In BlackBerry Manager, in the left pane, click a BlackBerry MDS Connection Service.
- On the Connection Service tab, click Edit Properties.
- Click HTTP.
- Click Support HTTP Authentication.
- In the drop-down list, click True.
- Click OK.
- Restart the BlackBerry MDS Connection Service.
- Verify that the BlackBerry Browser can now be used on the BlackBerry smartphone.
For BlackBerry Enterprise Server version 5.0 perform the following:
Open BlackBerry Administration Service
- In the left pane, under servers and components expand BlackBerry Solution topology.
- Expand BlackBerry Domain.
- Expand Component View.
- Click on MDS Connection Service.
- In the right pane click on HTTP.
- Click on Edit component.
- Click on the drop-down box beside Authentication Support enabled and change to Yes.
- Click on Save All.
- Restart the BlackBerry MDS Connection Service.
- Verify that the BlackBerry Browser can now be used on the BlackBerry smartphone.
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