05-26-2009, 02:39 PM
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KB03847 - How to perform a cutover of the BES in a Novell GroupWise environment
KB03847 - How to perform a cutover of the BES in a Novell GroupWise environment
Environment
- BlackBerry® Enterprise Server for Novell® GroupWise® versions 4.0 and 4.1
Overview
To move the BlackBerry Enterprise Server to another server, complete the following tasks:
- Install the BlackBerry Enterprise Server software on the destination server.
- Prepare the source BlackBerry Enterprise Server.
- Back up and restore the BlackBerry Configuration Database.
- Start the BlackBerry Enterprise Server services.
Task 1 - Install the BlackBerry Enterprise Server software on the destination server
Refer to the BlackBerry Enterprise Server for Novell GroupWise Installation Guide for detailed instructions on installing the BlackBerry Enterprise Server software.
Complete the following steps:
- When you install the BlackBerry Enterprise Server and the prompt for the service account password appears, change the default value under the heading for BlackBerry Enterprise Server name to the computer name of the old BlackBerry Enterprise Server or the name specified on the installation of the old BlackBerry Enterprise Server (if it was different from the old computer name). The following are examples of name changes:
Example 1
- Old BlackBerry Enterprise Server computer name - BES1
- Old BlackBerry Enterprise Server name in BlackBerry Manager - BES1
- New BlackBerry Enterprise Server computer name - BES2
- Type BES1 as the BlackBerry Enterprise Server name during installation
- BlackBerry Enterprise Server name in BlackBerry Manager - BES1
Example 2
- Old BlackBerry Enterprise Server computer name - BES1
- Old BlackBerry Enterprise Server name in BlackBerry Manager - BlackBerryServer1
- New BlackBerry Enterprise Server computer name - BES 2
- Type BlackBerryServer1 as the BlackBerry Enterprise Server name during installation
- BlackBerry Enterprise Server name in BlackBerry Manager - BlackBerryServer1
- Verify the following:
- The source and destination servers are running identical BlackBerry Enterprise Server service pack versions
- The BlackBerry Configuration Database name on the source and destination Novell GroupWise servers match. The default name is BESMgmt
- The paths to the database files on the source and destination servers are the same Note: Database restoration will fail if the paths are different. For instructions on restoring databases to alternate volumes, see the Microsoft Support web site and search for database restoration.
During the BlackBerry Enterprise Server software installation, you can cancel the server configuration portion at the prompt for the client access license (CAL). At this point, the BlackBerry Configuration Database has been created and is ready to accept the configuration data backup for the BlackBerry Enterprise Server.
Warning: Do not start any of the BlackBerry Enterprise Server services on the destination server. If you start any services on the destination server while the source server is still active, your Service Routing Protocol Identifier (SRP ID) will be deactivated because two servers cannot operate simultaneously using the same SRP ID. If your SRP ID is deactivated, contact BlackBerry® Technical Support Services to have your SRP ID re-enabled.
Task 2 - Prepare the source BlackBerry Enterprise Server
- Record the configuration information.
- Stop all BlackBerry Enterprise Server services on the source BlackBerry Enterprise Server. Note: Stopping the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
For more information on preparing the source BlackBerry Enterprise Server, see KB05041.
Task 3 - Back up and restore the BlackBerry Configuration Database
- Back up the BlackBerry Configuration Database.
Note: It is not necessary to create a new BlackBerry Configuration Database on the destination server if you created one during installation of the BlackBerry Enterprise Server in Task 1.
- Restore the BlackBerry Configuration Database.
For more information on backing up and restoring the BlackBerry Configuration Database, see KB05041.
Task 4 - Start BlackBerry Enterprise Server services
- Run the BlackBerry Enterprise Server Configuration Wizard on the destination server to complete the setup and configuration with the restored database.
- Using the Windows® Start menu, open the BlackBerry Enterprise Server Configuration application.
- Select the Database Connectivity tab.
- Click Change Database.
- Use the BlackBerry Server Configuration tool and BlackBerry Manager to verify that the BlackBerry smartphone user lists and settings have been correctly restored to the new BlackBerry Configuration Database.
- Start the BlackBerry Enterprise Server services on the destination server.
Note: The BlackBerry Enterprise Server services can be started individually in Microsoft Windows Services or simultaneously by going to Service Control & Customization > Start BES in BlackBerry Manager.
- Confirm that all BlackBerry Enterprise Server services start without errors. After email message flow tests run without problems, the migration is complete.
- Remove the BlackBerry Enterprise Server software from the source server.
Warning: If you choose not to remove the BlackBerry Enterprise Server software from the source server, you must verify that the BlackBerry Enterprise Server services are disabled or that the source server is no longer connected to the network. If the source server is still active with the same SRP ID as the new server, the SRP ID will be disabled.
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