05-26-2009, 02:20 PM
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Join Date: Nov 2008
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KB00140 - Run handheldcleanup.exe
KB00140 - Run handheldcleanup.exe
Environment
- BlackBerry® Enterprise Server version 2.0 to 4.1 for Microsoft® Exchange
- BlackBerry smartphones
Overview
To run the handheldcleanup.exe tool, complete the following steps:
- For BlackBerry Enterprise Server software version 2.0 From a command prompt, go to C:\Program Files\Research In Motion\BlackBerry Enterprise Server
For BlackBerry Enterprise Server software version 2.1 through 4.1
From a command prompt, go to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility
- Type handheldcleanup <switch> where <switch> is one of the values described in the tables below.
- A window will appear and prompt you to select a profile - select the Server profile.
- Type in the BlackBerry Enterprise Server name as it appears in BlackBerry Manager.
- Restart all the BlackBerry Enterprise Server services. The process will take about 5-10 minutes before the BlackBerry device smartphone Last Contact Time is updated.
Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
Note: Step 5 is is not required, unless the BlackBerry smartphone user's mailbox is moved from one store to another on the same Microsoft® Exchange Server.
Switches for BlackBerry Enterprise Server software version 2.0 through 3.6
| -a | Dumps information for all BlackBerry Enterprise Server instances. | | -d | Dumps information for all BlackBerry smartphones on the BlackBerry Enterprise Server. | | -f:<file_name> | Specifies the name of the output file to which BlackBerry smartphone information is dumped. If a file name is not provided, the information is displayed on the computer monitor. | | -m | Checks the BlackBerry Enterprise Server mailboxes to verify if any mailboxes have been moved. | | -s:<file_name> | Specifies the name of the output file to which BlackBerry Enterprise Server information is dumped. If a file name is not provided, the information is displayed on the Microsoft Management Console (MMC) or the BlackBerry Enterprise Server Management console. | | -u | Verifies and updates mailboxes and determines whether any mailboxes have been moved. If a mailbox has been moved, the mailbox ServerDN is sent to the Global Address List (GAL) ServerDN. Only BlackBerry smartphones with a modified ServerDN are printed.
Note: The GAL does not contain hidden mailboxes.
| Switches for BlackBerry Enterprise Server software version 4.0 through 4.1
| -c | The Open Database Connectivity (ODBC) connect string for the database should be surrounded by double quotation marks. Otherwise, the connect string will be retrieved from the registry. | | -d | Dumps information for each BlackBerry smartphone. | | -u | Verifies and updates mailboxes and determines whether any mailboxes have been moved. If a mailbox has been moved, the mailbox ServerDN is sent to the Global Address List (GAL) ServerDN. Only BlackBerry smartphones with a modified ServerDN are printed.
Note: The GAL does not contain hidden mailboxes.
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