KB03037 - When to create a new MAPI profile

Environment

• BlackBerry® Desktop Manager
• Microsoft® Outlook®

Overview

Consult the following table to determine when a new Messaging Application Programming Interface (MAPI) profile should be created:

Create a New MAPI Profile

• A MAPI profile has not been created or needs to be re-created.
• Personal information management (PIM) software is not synchronizing as expected between the BlackBerry smartphone and the computer.
• The existing MAPI profile is corrupt.
• The BlackBerry smartphone user is unable to map a folder in Intellisync.
• The BlackBerry smartphone user receives the following error: Online connection to your mail server is unavailable.
• The default MAPI profile is configured to deliver new email messages to personal folders (.pst).

Do Not Create a New MAPI Profile

• The MAPI profile is set to use local cache mode. Refer to KB02048.
• There is a duplicate Windows® Messaging Subsystem registry key. Intellisync® is accessing the wrong Windows Messaging Subsystem for the MAPI information. Refer to KB02048 and KB02807.

Additional Information

For information on how to create a Microsoft Outlook XP MAPI profile, see KB01528.
For information on how to create a Microsoft Outlook 2000 MAPI profile, see KB02083.

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