KB18185 - "The Page Cannot be displayed" ... The BBAS-AS Service is restarting ...

hdawg · #1 (**permalink**) 05-26-2009, 12:49 PM

KB18185 - When trying to access the BlackBerry Administration Service "The Page Cannot be displayed" error is received. The BBAS-AS Service is also constantly restarting

Environment

BlackBerry® Enterprise Server version 5.0
BlackBerry Administration Service

Overview

This knowledge base article contains an overview of several causes that prevent the BlackBerry Administration Service - Application Server service from running correctly. When you try to access the BlackBerry Administration Service web console, you might receive the following error:

Page could not be found.

Additionally if Internet Information Services (IIS) is running on the server and friendly errors are disabled in the browser, you will see the following error:

You are not authorized to view this page
You do not have permission to view this directory or page using the credentials that you supplied.
HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.
Internet Information Services (IIS)

Issue 1
If you are experiencing this issue, the following log lines appear in the BBAS-AS log file:

java.net.BindException: Address already in use: JVM_Bind:443
...
LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use: JVM_Bind:443

To resolve this issue, see KB18175 - BlackBerry Administration Service user interface is not accessible due to a port conflict with other software.

Issue 2
If you are experiencing this issue, the following log line appears in the BBAS-AS log file:

java.io.FileNotFoundException: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin\web.keystore (The system cannot find the file specified)

To resolve this issue, see KB18173 - BlackBerry Administration Service user interface is not accessible if 8.3 file naming has been disabled with Windows® before the BlackBerry Administration Service and BlackBerry Monitoring Service are installed.

Issue 3
If you are experiencing this issue, the BAS-AS log shows a log line similar to the following:

org.jboss.resource.JBossResourceException: Could not create connection; - nested throwable: (com.microsoft.sqlserver.jdbc.SQLServerException: The server blackberry is not configured to listen with TCP/IP.)

To resolve this issue, see KB18174 - BlackBerry Administration Service user interface is not accessible due to TCP/IP and Named Pipes protocols not being enabled on the Microsoft® SQL Server®.

Issue 4
If you are experiencing this issue the following log lines will appear in the BBAS-AS log file:

[WARN] ... Could not create connection; - nested throwable: (com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect)
at org.jboss.resource.adapter.jdbc.local.LocalManagedConnectionFactory.createManagedConnection( LocalManagedConnectionFactory.java:179)
at org.jboss.resource.connectionmanager.InternalManagedConnectionPool.createConnectionEventListener( InternalManagedConnectionPool.java:577)

To resolve this issue, see KB18176 - BlackBerry Administration Service user interface is not accessible due to mismatched SQL configuration settings.

Issue 5
If you are experiencing this issue the BBAS-AS log displays the following where x is the Internet Protocol Address followed by the port number right before the service starts:
{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-18180
{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-443
{main} [org.jboss.system.server.Server] [INFO] JBoss (MX MicroKernel) [4.3.0.GA (build: SVNTag=JBPAPP_4_3_0_GA date=200801031548)] Started in 5m:33s:801ms
To resolve this issue, see KB18190 - Page Not Found when trying to connect to the BlackBerry Administration Service due to multiple network interface card usage.

Issue 6
If you are experiencing this issue the following log lines will appear in the BBAS-AS log file:
{main} [com.rim.bes.basplugin.mdscs.MDSCSManagerMapper] [WARN] [ASMC-2004] {u=SystemUser, t=136} mapMDSServiceConfigurationEntity2MDSCSServiceConfiguration service configuration DTO is not valid - Error details: message=null, type=VALUE_BELOW_MINIMUM_LENGTH, fieldConstraint=1, fieldName=serviceURL, fieldValue=, errorStringPlugInId=-1, errorStringId=null

To resolve this issue, see KB18225 - When trying to access the BlackBerry Administration Service console "The Page Cannot be displayed" error is received and the BBAS-AS Service is also constantly restarting due to data missing within the MDSServiceConfigurations table.

Issue 7
If you experiencing this issue the following log lines will appear in the BBAS-AS log file:
{main} [org.jboss.system.ServiceController] [WARN] Problem creating service jboss.remoting:type=Connector,transport=socket3843,handler=ejb3
java.lang.NullPointerException
at org.jboss.remoting.InvokerLocator.resolveHost(InvokerLocator.java:333)
at org.jboss.remoting.InvokerLocator.URIParse(InvokerLocator.java:257)
at org.jboss.remoting.InvokerLocator.parse(InvokerLocator.java:213)
To resolve this issue, see KB18337 - Page cannot be displayed and BlackBerry Administration Service will not stay started due to an underscore in the pool name.

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