05-26-2009, 12:46 PM
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Join Date: Nov 2008
Posts: 2,237
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KB18175 - BlackBerry Administration Service user interface is not accessible ...
KB18175 - BlackBerry Administration Service user interface is not accessible due to a port conflict with other software
Environment
- BlackBerry® Enterprise Server version 5.0
- BlackBerry Administration Service
- SDR317506
Overview
When the BlackBerry Enterprise Server version 5.0 installation completes, you might not be able to access the BlackBerry Administration Service user interface. The BlackBerry Administration Service - Application Server (BAS-AS.exe) starts and eventually stops.
Cause
A port binding conflict has occurred on port 443 with another application on the same server as the BlackBerry Administration Service.
If you are experiencing this issue the following log lines appear in the BBAS-AS log file:
java.net.BindException: Address already in use: JVM_Bind:443
...
LifecycleException: Protocol handler initialization failed: java.net.BindException: Address already in use: JVM_Bind:443
Resolution
This issue has been escalated to our development team and no resolution is available. Please see the workaround below.
Workaround
Note: To confirm that you are experiencing this issue, ensure that another application has port 443 in use. The can be accomplished by performing a netstat -an from a command prompt, or using other tools, such as TCPView with the BlackBerry Administration Service - Application Server stopped.
Change the BlackBerry Administration Service - Application Server port to an available port by completing the following steps:
- Stop the BlackBerry Administration Service - Application Server service.
- Open the BlackBerry Server Configuration tool from Start > Programs > BlackBerry Enterprise Server.
- Select the Administration Service - High Availability tab.
- Change the HTTPS Service Port value from 443 to a port that does not conflict with any other application (for example, port 663).
- Click Apply, and then OK.
- Start the BlackBerry Administration Service - Application Server service.
Note: With this change made you will need to specify this new port when accessing the BlackBerry Administration Service user interface. For example, if you changed the port to 663 the Uniform Resource Locator (URL) you use to access the BlackBerry Administration Service would now be https://server.domain.com:663/webconsole/app
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