05-26-2009, 12:43 PM
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Join Date: Nov 2008
Posts: 2,237
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KB18173 - BlackBerry Administration Service user interface is not accessible ...
KB18173 - BlackBerry Administration Service user interface is not accessible if 8.3 file naming has been disabled with Windows before the BlackBerry Administration Service and BlackBerry Monitoring Service are installed.
Environment
BlackBerry® Enterprise Server version 5.0
BlackBerry® Administration Service
SDR316280
Overview
If 8.3 file naming has been disabled with Windows®, the BlackBerry Administration Service and BlackBerry Monitoring Service will not install correctly. This issue can also cause the BlackBerry Administration Service Application Server service to start, but immediately stop. In this instance the web.keystore file might be present but will be blank.
Cause
If 8.3 file naming has been disabled with Windows, the BlackBerry Administration Service and BlackBerry Monitoring Service will not install correctly.
When this issue occurs a web.keystore file may not have been created in the following path for the BlackBerry Administration Service:
\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin
This can also cause the BlackBerry Administration Service Application Server service to start, but immediately stop. In this instance the web.keystore file might be present but will be blank. The following log line will be present in the BlackBerry Administration Service - Application Server log file when this occurs:
java.io.FileNotFoundException: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin\web.keystore (The system cannot find the file specified)
Resolution
This issue has been escalated to our development team and no resolution is available. Please see the workaround below.
Workaround
Run the webGenKey.bat manually to generate the web.keystore file by completing the following steps: - Stop the BlackBerry Administration Service.
- Navigate to the BlackBerry Enterprise Server logs folder and open the Setup.log in a text editor and search for the following keyword: GenerateBASKeyStore.
- Copy the text in the log line after the webGenKey.bat reference.
(Example: C:\Progra~1\Java\jre1.5.0_15 C:\PROGRA~1\RESEAR~1\BLACKB~1\BAS password besserver.domain.com)
- Open a command prompt and navigate to Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin.
- Type the following command followed by the paths from Step 3 and surround the paths with quotes.Example: webGenKey.bat "C:\PROGRA~1\Java\jre1.5.0_15\" "C:\PROGRA~1\RESEAR~1\BLACKB~1\BAS" NewKeyStorePassword FQDN_of_BES
- Confirm a web.keystore file now exists in the following path:
\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\bin
- Start the BlackBerry Administration Service.
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