KB15451 - An attempt to upgrade the database was unsuccessful. An error occurred

hdawg · #1 (**permalink**) 05-26-2009, 12:09 AM

KB15451 - An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement

Environment

BlackBerry® Enterprise Server software version 4.1
BlackBerry® Professional Software 4.1 for IBM® Lotus® Domino®
BlackBerry® Professional Software 4.1 for Microsoft® Exchange

Overview

When using the setup application to upgrade the BlackBerry Enterprise Server software, the following error occurs:
An attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement.
This error occurs when backing up the SQL database after restarting the computer.
The following lines appear in the setup<TimeAndDateStamp>.log in the Logs\Installer directory.
[20000] (04/11 15:16:40.968):{0x26C} SQL Error Message from CBESDBInstaller::ExecuteSql.stillEx: SQLSTATE: 42000 Native error: 3266 Message: The backup data in 'c:\Program Files\Microsoft SQL Server\MSSQL\Data\BESMgmtBKUP.bak' is incorrectly formatted. Backups cannot be appended, but existing backup sets may still be usable.

[20000] (04/11 15:16:40.968):{0x26C} SQL Error Message from CBESDBInstaller::ExecuteSql.stillEx: SQLSTATE: 42000 Native error: 3013 Message: BACKUP DATABASE is terminating abnormally.

[20000] (04/11 15:16:40.968):{0x26C} Terminating because backup had a problem. See log file for details

Cause

The setup application is attempting to create the backup file BESMgmtBKUP.bak, but the file already exists in C:\Program Files\Microsoft SQL Server\MSSQL\Data\.

Resolution

To continue with the upgrade, complete the following steps:

Move BESMgmtBKUP.bak to another directory, or rename the file.
Start the setup application. The application continues from the same setup screen where it stopped.

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