05-26-2009, 12:32 AM
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Proprietor
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Join Date: Nov 2008
Posts: 2,237
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KB13841 - Enterprise activation process stops at Activating or Retrying status
KB13841 - Enterprise activation process stops at Activating or Retrying status
Environment
- BlackBerry® smartphone
- BlackBerry® Device Software version 4.0 to 4.2
- BlackBerry® Enterprise Server version 4.0 to 4.1
Overview
The BlackBerry smartphone displays an Activating or Retrying status during the enterprise activation process.
Cause
The BlackBerry smartphone is not in an area with sufficient wireless network coverage.
Looking at the BlackBerry Agent log you will see the following log line:
[40913] (05/19 16:34:27.196):{0x8EC} {ABC@123.com} Device 1234ABCD state: out of coverage
Resolution
Test network connectivity by sending a personal identification number (PIN) message from the BlackBerry smartphone to yourself. For instructions on composing a PIN message, see KB02913.
If the PIN message test does not work, wait for the enterprise activation process to continue when you return to an area with sufficient wireless network coverage.
See KB13458 for more information.
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