05-25-2009, 08:56 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,238
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KB17252 - Contacts are removed from the smartphone during an Address reconciliation
KB17252 - Contacts are removed from the BlackBerry smartphone during an Address Book reconciliation process
Environment
- BlackBerry® Enterprise Server software version 4.1 Service Pack 4 (4.1.4) to 4.1 Service Pack 6 (4.1.6) for Novell® GroupWise®
- SDR281930
Overview
Following an Address Book reconciliation process, a large number of contacts may be deleted from the BlackBerry smartphone.
The Address Book reconciliation process runs on a nightly basis for all BlackBerry smartphone users on the BlackBerry Enterprise Server. After the reconciliation for a BlackBerry smartphone user fewer contacts may be reported in the Novell GroupWise Address Book than the BlackBerry smartphone Address Book. The missing contacts are then removed from the BlackBerry smartphone.
In most circumstances, the Address Book reconciliation that runs for the affected BlackBerry smartphone user on the following night will correct the issue. This has generally affected BlackBerry smartphone users with large Novell GroupWise Address Books (For example, 1000 or more Contacts).
Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.
Workaround
To work around this issue, avoid using Frequent Contacts as the Subscribed BlackBerry Address Book and limit the amount of contacts in a BlackBerry user's Personal GroupWise Address book.
Allowing the subsequent Address Book reconciliation to run on the following night should also resolve the issue.
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