View Full Version : Featured BlackBerry KB Articles

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  1. KB15210 - Unable to download attachments in their native file format
  2. KB19076 - Page cannot be displayed and the BAS will not stay started
  3. KB17409 - Unable to view attachments when filed to a subfolder
  4. KB03258 - How to change the password of a BlackBerry smartphone from the BES
  5. KB18628 - BES fails to process data because it can't reinitialize the Connection Pool
  6. KB05057 - How to enable TCP/IP and Named Pipes protocols in Microsoft SQL Server
  7. KB10192 - No Enterprise Activation icon is present on the BlackBerry smartphone
  8. KB15180 - Unable to activate a BlackBerry smartphone with person document encrypted
  9. KB02208 - Accept and Decline meeting request options are unavailable on the BB
  10. KB05130 - Reconcile email messages with a PST file
  11. KB14443 - Set up an IP address for Wi-Fi enabled BlackBerry smartphones ...
  12. KB11008 - When forwarding or replying to a message, the timestamp is incorrect
  13. KB13355 - How to load a network security certificate on a BlackBerry smartphone
  14. KB18796 - Enterprise activation icon appears on the Home screen of the BlackBerry
  15. KB15579 - Errors reported when attempting to push data through the BlackBerry MDS-CS
  16. KB19166 - New conversations are not appearing in the OCS client with Multiple POPs
  17. KB18743 - "Failed (error=5406) to convert XML record" error occurs after 5.0 Upgrade
  18. KB03312 - Unable to clear databases on BlackBerry using DM when activated on a BES
  19. KB15803 - Configure BlackBerry MDS for Kerberos Auth to a web site hosted on IIS
  20. KB18112 - How to change the ring type in BlackBerry Mobile Voice System version 4.6
  21. KB18115 - How to log in to the BlackBerry MVS web UI
  22. KB18325 - How to change the BES instances that the BlackBerry MVS CS monitors
  23. KB18103 - How to select a phone line on BlackBerry Mobile Voice System version 4.6
  24. KB18304 - What ports are needed for BlackBerry Mobile Voice System version 4.6
  25. KB18374 - How to add a voice mail connector to BlackBerry MVS version 4.6
  26. KB18326 - How to add a media gateway to the list of trusted servers
  27. KB18323 - How to verify that the BlackBerry MVS database was created successfully ...
  28. KB18309 - What are the media gateway requirements for BlackBerry MVS version 4.6
  29. KB18373 - How to add a BlackBerry MVS user account to BlackBerry MVS version 4.6
  30. KB18306 - What are the network requirements for BlackBerry MVS version 4.6
  31. KB18105 - How to set up phone schedules on BlackBerry Mobile Voice System version 4.6
  32. KB16418 - Unable to register BlackBerry MVS Client
  33. KB18108 - How to change the number of rings on BlackBerry MVS version 4.6
  34. KB18168 - BlackBerry Mobile Voice System version 4.6 re-enables itself automatically
  35. KB18104 - How to configure the voice mail number for BlackBerry MVS version 4.6
  36. KB18375 - How to change the selected voice mail connector for a BlackBerry MVS user
  37. KB18307 - What are the PBX requirements for BlackBerry MVS version 4.6
  38. KB15619 - Support for IBM Lotus Notes links on the BlackBerry smartphone
  39. KB18672 - How to change the order in which a phone rings using BlackBerry MVS 4.6
  40. KB18302 - What BlackBerry smartphones will work with BlackBerry MVS 4.6
  41. KB18102 - How to make a phone call using BlackBerry Mobile Voice System version 4.6
  42. KB18319 - What services are installed as part of the BlackBerry MVS Server
  43. KB18113 - How to configure Do Not Disturb settings in BlackBerry MVS 4.6
  44. KB18311 - What are the voice mail system requirements for BlackBerry MVS 4.6
  45. KB16416 - User is prompted to press 1 to answer a phone call on the BlackBerry
  46. KB18111 - How to view the Personal Call Log
  47. KB18110 - Using the Allowed/Blocked Callers lists in BlackBerry MVS 4.6
  48. KB18165 - How to update the BlackBerry smartphone PIN
  49. KB16415 - How to switch to a new BlackBerry smartphone with the same phone number
  50. KB18324 - How to add BlackBerry MVS Server instances
  51. KB18301 - What are the system requirements for BlackBerry Mobile Voice System 4.6
  52. KB16413 - Caller ID does not display the correct information when placing a call
  53. KB03806 - BlackBerry Dispatcher, Policy Service, and Sync Service did not auto start
  54. KB18166 - How to enable BlackBerry MVS version 4.6 on a BlackBerry with a new number
  55. KB18109 - How to add a new phone to BlackBerry Mobile Voice System version 4.6
  56. KB18167 - How to identify if BlackBerry MVS version 4.6 is enabled or disabled
  57. KB18114 - How to rename the line labels in BlackBerry Mobile Voice System version 4.6
  58. KB18321 - How to verify that the BlackBerry MVS services are running
  59. KB18312 - What is the secure (Bippe) connection password and why does MVS need it
  60. KB18318 - What user account should I use to install BlackBerry MVS 4.6
  61. KB18376 - How to change the secure connection password on BlackBerry MVS 4.6
  62. KB18679 - How to disable a phone using BlackBerry MVS version 4.6
  63. KB10911 - ... The user is not yet known to the BlackBerry Agent.
  64. KB13805 - Turn on logging for BlackBerry Messenger
  65. KB19154 - What is anti-virus protection on BlackBerry smartphones
  66. KB15162 - What is Calendar Free or Busy lookup
  67. KB18649 - "Unable to save configuration settings or statistics" is found ...
  68. KB17896 - Increased log size seen in the messaging agent logs caused by invalid ...
  69. KB10401 - Unable to perform an address lookup
  70. KB04891 - "Invalid ID" error message appears when logging in to Enterprise Messenger
  71. KB04858 - Configuring the BlackBerry Collaboration Service settings
  72. KB16301 - BES 5.0 installation fails with the error "SQL query failed, see logs ..."
  73. KB12887 - How to import a non-default SSL certificate after the installation of BAS
  74. KB01426 - SRP connection is disabled on the BlackBerry Enterprise Server
  75. KB01513 - SRPClient - ReceivePacket - Error receiving Header (10054)
  76. KB02272 - Cannot reply to or forward email messages
  77. KB05010 - Clear the service book or service book database
  78. KB05000 - Delete the service book for the BlackBerry Internet Service
  79. KB17893 - How to audit the administration functions of the BES
  80. KB14188 - What is the Deploy Applications option in the BlackBerry Manager
  81. KB05133 - Email reconciliation features for the BlackBerry Internet Service
  82. KB15050 - Auto signature reverts to the default provided with the IT policy
  83. KB00285 - Email message not deleted after email reconciliation
  84. KB18692 - How to migrate users to BES 5.0 using BlackBerry Enterprise transporter
  85. KB14697 - Could not load the Java Virtual Machine. Load Library the specified ...
  86. KB12624 - How to enable embedded messages (GroupWise)
  87. KB10231 - How to enable and configure Enterprise Service Policy
  88. KB15379 - BlackBerry smartphone user account cannot be started on the BES
  89. KB18651 - "LOGIN ERROR: getActiveDirectoryRootDseInformation could not get rootDSE ..
  90. KB02141 - How to reset a BlackBerry smartphone
  91. KB16015 - Calendar updates are delayed after being updated in Lotus Notes
  92. KB16208 - Both primary and standby BES instances are running in Standby mode
  93. KB04909 - Threading model for Domino BES 4.x
  94. KB15486 - Top 10 BlackBerry smartphone and Desktop Manager troubleshooting tips
  95. KB02516 - Switch wireless networks manually
  96. KB00510 - Register a BlackBerry smartphone or RIM device over the wireless network
  97. KB02914 - Email reconciliation methods
  98. KB01034 - BlackBerry smartphone users can send but cannot receive email messages ...
  99. KB14448 - CalHelper is using 100% of processing resources
  100. KB15669 - Evaluation license keys cannot be added when non-evaluation keys exist ...
  101. KB11608 - How to use the Clear and Sync GroupWise System Address Book option in BBMgr
  102. KB15438 - 907 Invalid COD HTTP Error 500: Internal Server Error
  103. DB-00432 - 907 Invalid Jar Error when installing an application wirelessly
  104. KB18486 - "Not BlackBerry enabled" error is displayed when logging in to WDM
  105. KB15912 - Shared / proxy calendars within the GroupWise mail client don't sync ...
  106. KB02794 - Reasons to perform a hard reset on a BlackBerry smartphone
  107. KB02141 - How to perform a hard reset on a BlackBerry smartphone
  108. KB15463 - Duplicate usernames within the same or an external domain become disabled
  109. KB15151 - Turn off data services on the BlackBerry smartphone
  110. KB13277 - Blocked worker threads
  111. KB18670 - Unable to access the BlackBerry Administration Service
  112. KB15232 - Enterprise activation process stops at 98% and does not complete
  113. KB14058 - Delete all data and applications from the BlackBerry using Wipe handheld
  114. KB04323 - Configure PIM sync settings on a BlackBerry Enterprise Server for Domino
  115. KB14348 - Application push does not complete due to missing entries in the device.xml
  116. KB12714 - Move the BlackBerry MDSS databases to a new Microsoft SQL Server or ...
  117. KB10014 - Unable to find a BlackBerry user to add to the BES for GroupWise
  118. KB11719 - New Data Source ID results in constant slow synchronization
  119. KB18490 - User activated on BES is unable to send or receive emails
  120. KB18269 - Duplicate Desktop or Unknown services found in Calendar or Address options
  121. KB04927 - How to update the BES from an evaluation version to a production version
  122. KB14236 - How to add users to Role Administration
  123. KB14636 - How to block incoming calls on a BlackBerry smartphone
  124. KB11224 - Changing the BlackBerry Enterprise Server NetBIOS name or IP address
  125. KB13412 - A red padlock icon shows up on some Options on the BlackBerry smartphone
  126. KB05196 - Connect a computer to the Internet using a GPRS, EDGE or UMTS tethered ...
  127. KB18549 - Redirection for the inbox folder is turned off after the BES ...
  128. KB15996 - BlackBerry MDS Connection Service starts and then stops after a BES cutover
  129. KB18427 - How to control Facebook for BlackBerry 1.6 organizer data access
  130. KB17949 - Username, password, or domain is not correct. ... error with BAS
  131. KB18709 - Controlling content protection of the contact list using IT policy.
  132. KB15244 - Content Protection
  133. KB04903 - Caller information does not display on the Incoming Call screen
  134. KB11963 - Disable Content Protection on the BlackBerry device
  135. KB00075 - Service failed to start, generating error 5302
  136. KB04099 - BlackBerry Service errors
  137. KB01018 - Service failed to start, generating error 5305
  138. KB13128 - Failed to open default message store error with BES and Exchange 2007
  139. KB02899 - userOTAFM
  140. KB02207 - Run Fixup, Updall, and Compact tasks
  141. KB05277 - This function is unavailable because the Mailstore Adaptor DLL has failed
  142. KB11716 - How to install a server based notification service on a remote SQL Server
  143. KB10878 - When to clear debug log files
  144. KB02393 - How to enable HTTP logging for MDS
  145. KB01608 - Transaction error - decryption error
  146. KB02126 - Microsoft Outlook is missing, invalid, or points to a file of zero length
  147. KB10325 - BlackBerry user name or email address displays incorrect information
  148. KB05182 - Synchronize GroupWise System Address Book
  149. KB14674 - Browsing HTTPS web sites fails when using a proxy server that requires auth
  150. KB16333 - How to display more columns in BlackBerry Manager
  151. KB12417 - The calendar does not synchronize wirelessly from BlackBerry to Outlook
  152. KB04586 - BlackBerry Enterprise Server support for Microsoft Exchange Server 2003 SP2
  153. KB05253 - Unread marks synchronization is inconsistent between BlackBerry and Domino
  154. KB04490 - NSFDbGetUnreadNoteTable failed
  155. KB04307 - Status of messages on the BlackBerry device changes from opened to unopened
  156. KB11557 - Synchronize Read/Unread marks to a clustered IBM Lotus Domino mail server
  157. KB17430 - How to upgrade from BlackBerry Enterprise Server version 3.6 to BPS
  158. KB17084 - Wireless application deployment over WAP
  159. KB04713 - Enable message prepopulation for all users on a BES
  160. KB17273 - Performance issues with incorrect PIM sync path information
  161. KB17154 - Increase in memory usage on BES and increase in connections from BES ...
  162. KB10364 - Set up disaster recovery for the BlackBerry Enterprise Server in Domino
  163. KB12463 - Wireless application push fails and displays: Transaction Id already queued
  164. KB15364 - List applications installed on BlackBerry smartphones
  165. KB18148 - ARCHIVED - Unable to open attachments on the BlackBerry device
  166. KB18608 - Daylight Savings Time Bangladesh 2009
  167. KB14976 - BB doesn't send GPS location when Enterprise Location Tracking is on
  168. KB17081 - Wireless application deployment to BlackBerry smartphones
  169. KB16246 - Unable to open encrypted attachments
  170. KB18434 - Novell GroupWise 7.0.3 HP3 Field Test File
  171. KB04164 - How to update the Novell GroupWise Client
  172. KB15201 - GetContactPicture - No picture synced, filename is not ContactPicture.jpg
  173. KB14472 - Userdump.exe not found
  174. KB15185 - Message moved rescan in the Messaging Agent leads to non-responsive threads
  175. KB15773 - Enable the Enterprise-Only message icon in BlackBerry Enterprise Server
  176. KB14611 - Best practices for backing up BES for GroupWise
  177. KB05115 - Installing BlackBerry Enterprise Server updates remotely
  178. KB16159 - How to import and use a third-party signed certificate with BES MDS IS
  179. KB05104 - Unable to log in to Enterprise Messenger after BES restart
  180. KB15166 - Attachment support for BlackBerry Enterprise Server version 4.1 SP5
  181. KB14246 - "Failed to connect to server. Error: 0x80070422" error message
  182. KB04052 - What is the Allow Outgoing Call When Locked IT policy
  183. KB18586 - BlackBerry smartphone support for private keys and certificates
  184. KB18568 - TCP/TLS integration of LCS 2005 is no longer supported with BES 5.0
  185. KB17711 - Setting up Microsoft OCS 2007 with BES 4.1 SP6
  186. KB03493 - Run the Userdump.exe utility to capture the state of a BES process
  187. KB13982 - Wi-Fi enabled BlackBerry smartphones cannot access the BES with Wi-Fi
  188. KB05439 - How to import IT policy rules for BlackBerry Device Software 4.2
  189. KB13268 - How to migrate from Microsoft Exchange Server 5.5 to 2007
  190. KB03296 - How to move the BlackBerry service account mailbox
  191. KB15309 - Internet Explorer has blocked this feature from using an ActiveX ...
  192. KB10430 - Some databases failed to synchronize: Address Book
  193. KB12133 - Software prerequisites for BES software for Microsoft Exchange
  194. KB10223 - Only email message headers appear on the BlackBerry during pre-population
  195. KB15207 - Controller missing heartbeats for the Messaging Agent ...
  196. KB11632 - How to increase the number of email messages sent to a BlackBerry during EA
  197. KB11453 - Unable to open large .wav attachments
  198. KB00564 - How to configure and set default notification levels for BES Alert
  199. KB10321 - EA process fails after a BlackBerry smartphone user is added to BBMgr
  200. KB03317 - Synchronize public or private folders using BES 4.0 or 4.1
  201. KB05033 - BlackBerry Manager error message: Unable to connect to database
  202. KB10877 - How to remove a BlackBerry smartphone user from a BES
  203. KB04529 - Use the Erase Data and Disable Handheld command
  204. KB04433 - Event log levels
  205. KB11638 - Add and remove BlackBerry smartphone users from a BES
  206. KB13090 - How to perform BlackBerry Manager pre-install tasks on a remote computer
  207. KB04889 - What is role based administration
  208. KB04147 - Run BES with local MSDE and remote BlackBerry Manager
  209. KB03412 - MDAC 2.8 for BlackBerry Enterprise Server
  210. KB17518 - "One or more errors occurred. Some blackberry users were not created" BAS
  211. KB13027 - Reload a BlackBerry device user on a BES for Microsoft Exchange
  212. KB02091 - Verify that the BES administration account can access user mailboxes
  213. KB10764 - Support for Windows Server 2003 64-bit edition
  214. KB05429 - Recommendation on the use of Triple DES or AES for BlackBerry transport
  215. KB11766 - Unable to send an MMS message
  216. KB13302 - System requirements for installing BES with Exchange 2007
  217. KB12697 - Download and install the MAPI and CDO Clients that are missing ...
  218. KB00139 - Delay mail processing for an anti-virus scan
  219. KB04939 - How to enable debug logging for BlackBerry Collaboration Service
  220. KB04938 - Turn on debug logging for the BlackBerry Instant Messaging Connector
  221. KB05479 - Error codes for Microsoft Live Communications Server
  222. KB16352 - Message Confirmation Service fails to start with error 1069
  223. KB11939 - Users receive a "No Matches" message when doing an Address Book lookups
  224. KB03409 - Enterprise Activation icon does not appear on the Home screen
  225. KB03901 - Upgrade the BlackBerry Device Software
  226. KB15671 - Unable to add a new BlackBerry Enterprise Server to the BMS
  227. KB18419 - "70 Processing Stopped: Invalid PIN" in IT Policy status during EA
  228. KB15497 - BlackBerry Enterprise Server SRP connectivity test fails with Remote Router
  229. KB16013 - BlackBerry smartphone users are unable to log into IBM Lotus Sametime
  230. KB00765 - How to change debug registry settings
  231. KB02142 - Change the signal strength indicator
  232. KB04744 - How to locate and change the SRP ID and SRP Authentication Key
  233. KB02632 - Locate the SRP ID and SRP Authentication Key
  234. KB05508 - Locate the SRP ID on the BlackBerry smartphone
  235. KB03849 - How to prevent sent messages from redirecting to the BlackBerry smartphone
  236. KB18053 - BlackBerry Synchronization service stops logging and may hang
  237. KB10726 - Turn off messaging server storage of BlackBerry master encryption keys
  238. KB04725 - Identifying BlackBerry smartphone encryption method
  239. KB17008 - Unable to upgrade Handheld codes due to BES
  240. KB16450 - Unable to view email messages in HTML on the BlackBerry after SP6 for GW
  241. KB11374 - Display name is incorrect when sending email messages from the BlackBerry
  242. KB12766 - Assign BlackBerry smartphone users to a static mailbox agent
  243. KB14334 - BlackBerry Enterprise Server SNMP traps do not match the traps by BES Agent
  244. KB10134 - "Incompatible version detected on the system, the setup program ..."
  245. KB12727 - BlackBerry Web Desktop Manager
  246. KB17611 - Bundle versions of the BlackBerry Enterprise Server for Microsoft Exchange
  247. KB13959 - How to maintain the BlackBerry Enterprise Server logs
  248. KB11384 - How to change the location of the BlackBerry Enterprise Server logs
  249. KB05024 - Turn on BlackBerry smartphone PIN and SMS logging with BES 4.1
  250. KB04293 - How to switch BlackBerry Enterprise Server service accounts

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