07-23-2009, 12:03 PM
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Proprietor
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Join Date: Nov 2008
Posts: 2,257
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KB18649 - "Unable to save configuration settings or statistics" is found ...
KB18649 - "Unable to save configuration settings or statistics" is found in Windows Event Viewer
Environment
- BlackBerry® Enterprise Server for Microsoft® Exchange
- Microsoft® Exchange Server version 2000 to 2007
Overview
The following warning message is generated in the Windows® Event Viewer application log files : Event Type: Warning
Event Source: BlackBerry Messaging Agent 1
Event Category: None
Event ID: 20301
Date: 6/18/2009
Time: 2:15:39 PM
User: N/A
Computer: EXAMPLE
Description:
{example@example.com} Unable to save configuration settings or statistics
Cause
This warning message is generated for a BlackBerry smartphone user on the BlackBerry® Enterprise Server in one of the following situations:
- There is no Windows account for the BlackBerry smartphone user in Microsoft® Active Directory®.
- There is no mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
- There is a corrupted mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution
Complete the appropriate resolution for each cause:
Cause 1
There is no Windows account for the BlackBerry smartphone user in Microsoft Active Directory.
Resolution 1
Create an account for the BlackBerry smartphone user in Microsoft Active Directory, or remove the BlackBerry smartphone user from the BlackBerry Enterprise Server.
Cause 2
There is no mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution 2
Create a mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Cause 3
There is a corrupted mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution 3
Rebuild the mailbox or create a new mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
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