Hey guys,
I had an interesting case I figured I'd share with you guys and get your thoughts on.
The environment that we are dealing with is
Exchange 2007 sp
2 BES 4.1.6 MR4 in the same BlackBerry Domain
SQL server 2008
The issue, is that basically users are able to send email, update PIM data but are unable to receive email.What is happening is that the user's inbox is being de-selected for redirection. Instead of removing and then reactivating the users all you would need to do is re-enable the in box for email redirection. RIM has told us they will have a fix in 4.1.7 and 5.0.1. No dates were given though, although hopefully a quick fix will be released soon. We are not really sure what else it effects, or what causes the problem though. We suspect it has something to do with mass deletes on the BlackBerry.
This is kind of a work around that we are using.
This script attached that will notify you when the issue occurs and then you would be able to change the inbox settings without any user interaction.
You will need to modify the email.vbs script with your own server and email address values. Before running the logmonitor.bat you will need to download and install the BlackBerry Resource Kit from:
BlackBerry - BlackBerry Enterprise Server Resource Kit on to your BlackBerry Enterprise Server
Then you will need to save the 2 scripts to the LogMonitor folder.
What these scripts will do is:
LogMonitor.bat > This will monitor the BlackBerry Enterprise Server logs for the log line indicating this issue, and then will call the email.vbs script
email.vbs > This will send an email to a specified email address with a custom subject and body (which need to be edited first).
To change the inbox setting please perform the following steps:
1. Open the BlackBerry Manager
2. On the affected user, choose folders for re-direction
3. Re-enable the inbox