Quote:
Originally Posted by hooper
We are in the process of migrating from Notes to Exchange. I am looking for any tips and tricks on the BES side for folks that have gone through this before. Mostly I am concerned on the end user side. What did you all do to ease the end user support for migration on the BlackBerry? What kind of issues did you run into? Any valuable insight would be appreciated.
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So ... you're going to have to wipe and reactivate every device. No way around it.
Best thing to do is to create a process and test it. After you test it, make the appropriate changes. Then get a small pilot grou: 5-10 users ... then get a larger test group 25-100 users ... then roll it out.
Recommendations:
1) Set the expecations that the users are effectively getting a new device and their custom settings will be lost.
2) Perform a complete backup of every device before you wipe it
3) Save each backup!
4) Upgrade the OS on each and every device to the newest available, or use this opportunity to upgrade the user to the newest available device you can
5) Make sure you have someone knowledgable in this process doing the upgrades. Users will have questions ... lots of whys ... make sure whomever they're working with understands it all
6) SET PROPER EXPECTATIONS ... yes I know I already said this ... but it is that important.
7) Do each and every upgrade manually, and by hand ... I guess this should be #2 ... but its one of those subjective things. This is a great opportunity to touch each device and assess it.
good luck!