This tool is neat but when I worked at RIM the use of that tool was taken away from the frontline reps as too many were not troubleshooting and just getting logs, which sometimes leads to looking for/at things that were not the issue.

I find that the tool was good for finding some things quickly but if you know what to look for you can find things just as quick with the right search strings.

The tool actually came out in 2006. When I started Server support in 06, my trainer was one of the head people working on the parser.

But it would be neat to have something similar. If you have any experience looking at logs you could create your own. all you need are search strings to look for.

Things have changed since I left in 2007 though. I'm not sure if they have given the use of the tool back to the reps but as long as it is used properly and not abused it can really help the troubleshooting process.