After some troubleshooting, and wiping the device and reactivating it on the BES, only one user, out of 8, is unable to send email from her BB. Everything in her account on the BES looks okay and she can receive.
I reassigned SendAs permissions for the user as per the KB04707, since the hotfix was never put in place.
This is the last log file.
Code:
[40700] (04/07 16:55:42.999):{0x1C78} {user} Receiving packet from device, size=152, TransactionId=1255830650, Tag=2196, content type=CMIME, cmd=0x3
[30112] (04/07 16:55:42.999):{0x1C78} {user} Receiving message from device, RefId=70120637, Tag=2196, TransactionId=1255830650
[20265] (04/07 16:55:43.112):{0x1C78} {user} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
[20472] (04/07 16:55:43.116):{0x1C78} {user} Send() failed: ERR_SUBMIT_MAIL, RefId=70120637, Tag=2196
[40277] (04/07 16:55:43.116):{0x1C78} {user} Sending message error to device for message 70120637
[40583] (04/07 16:55:43.116):{0x1C78} {user} Sending packet to device, Size=44, Tag=2671, TransactionId=-876811298
[40279] (04/07 16:55:43.116):{0x1C78} {user} SubmitToRelaySendQ, Tag=2671
[40279] (04/07 16:55:43.116):{0x1C78} {user} SubmitToRelaySendQ, Tag=2196
Any ideas out there?
Thanks,
Craig