You will more than likely be told that the tool either does not exist or is otherwise not available and that an analyst will get back to you in a few days - this tool has been around since 2007 and its a very well kept secret - like hdawg said, this tool is only a revenue generator for RIM if the customer base is dependent on them for log review support.
They cut down on operational costs by providing an automated system to technicians - an actual "analyst" very rarely reviews logs unless an admin as really screwed the pooch.