Technically, it is a breach for me to mention it outside of RIM, but as a tool for administrators I feel it should be open - especially if you are paying for support.

I never understood why we give a 72 hour turn around time for a process that literally takes less than 10 minutes. I guess they assume that knowledge of the log parser would generate a flood of log review requests.

I guess this information is most useful to admins who are calling RIM and are ultimately asked to upload their logs for review - just mention you will be happy to wait while they run your zip through the log parser.

Oh, that is unless you don't pay for the "direct to analyst" support package - in that case you will be speaking with an employee of Sykes International, who will take a half an hour to collect your environment information and attempt to set up a 2 day call back