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Old 09-25-2009, 04:52 PM
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Default KB18225 - When accessing the BlackBerry Administration Service console "The Page ...

KB18225 - When accessing the BlackBerry Administration Service console "The Page Cannot be displayed" error is received and the BBAS-AS Service restarts repeatedly

Environment

  • BlackBerry® Enterprise Server version 5.0
  • BlackBerry® Administration Service
  • SDR335398
  • SDR343719





Overview

When the BlackBerry Enterprise Server version 5.0 installation completes, you may not be able to access the BlackBerry Administration Service user interface. When trying to access the BlackBerry Administration Console, The page cannot be displayed is received.
The BBAS-AS Service will restarts repeatedly with the following error in the BBAS-AS logs:


{main} [com.rim.bes.basplugin.mdscs.MDSCSManagerMapper] [WARN] [ASMC-2004] {u=SystemUser, t=136} mapMDSServiceConfigurationEntity2MDSCSServiceConfiguration service configuration DTO is not valid - Error details: message=null, type=VALUE_BELOW_MINIMUM_LENGTH, fieldConstraint=1, fieldName=serviceURL, fieldValue=, errorStringPlugInId=-1, errorStringId=null







Cause

There are rows with missing URL within the MDSServiceConfigurations table.






Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.





Workaround

Contact BlackBerry Technical Support for more information if you are experiencing this issue.
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