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Old 09-22-2009, 08:55 PM
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Default KB10732 - BlackBerry smartphone is detected as RIM Mass storage device instead of ...

KB10732 - BlackBerry smartphone is detected as RIM Mass storage device instead of BlackBerry device in Windows Device Manager


Environment

  • BlackBerry® Pearl™ 8100 smartphone
  • BlackBerry® 8800 smartphone
  • BlackBerry® Desktop Software version 4.2
  • Windows®



Overview

The BlackBerry smartphone is detected as a RIM Mass storage device instead of a BlackBerry device in the Windows Device Manager.



Cause

Summary of Causes

This issue may be caused by one of the following:
  1. Either incorrect drivers were installed for BlackBerry smartphone, or Windows Update has not been run on the BlackBerry smartphone user's computer since September 1, 2006.
  2. RIM Mass Storage Mode or the media card is not functioning correctly.
  3. The USB port is disabled.
  4. The USB adapter is not up to date.
  5. The USB controllers are not functioning correctly.



Resolution

Cause 1

Either incorrect drivers were installed for BlackBerry smartphone, or Windows Update has not been run on the BlackBerry smartphone user's computer since September 1, 2006.
Resolution

Install on the computer USB Driver 3.x (included with BlackBerry Desktop Software version 4.2).
  1. On the computer, click Start > Settings > Control Panel > System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Open the Device Manager, and then expand Universal Serial Bus controllers.
  4. Right click RIM Mass storage device, and then select Update Driver. Windows will search for the drivers using Windows Update.

Cause 2

RIM Mass Storage Mode or the media card is not functioning correctly.
Resolution

Perform the following:
  1. Set Auto Enable Mass Storage Mode and Mass Storage Mode Support to No.
  2. Remove the media card from the BlackBerry smartphone.
  3. If the issue still persists, set Media Card Support to Off.

Cause 3

The USB port is disabled.
Resolution

Configure the USB Root Hub settings to prevent the computer from turning off the USB port. To do this, perform the following:
  1. On the computer, click Start > Settings > Control Panel > System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Right-click USB Root Hub, and then select Properties.
  4. Click the Power Management tab.
  5. Clear the Allow the computer to turn off this device to save power option, and then click OK.

Cause 4

The USB adapter is not up to date.
Resolution

Install the latest version of the USB adapter on the computer.

Cause 5

The USB controllers are not functioning correctly.
Resolution

Remove and reinstall the USB controllers.
Note: Verify that the original drivers software that came with the computer is readily available before removing USB controllers. In all instances, contact the computer manufacturer for guidance with the exact steps involved in completing this procedure.
  1. On the computer, click Start > Settings > Control Panel > System.
  2. Click the Hardware tab, and then click Device Manager.
  3. Expand Universal Serial Bus controllers.
  4. Uninstall all available instances of USB Root Hub.
  5. Restart the computer. Windows should automatically reinstall the USB controllers. Note: For more information, see the Microsoft Knowledge Base and search for article 310575. If the issue persists, contact your administrator or computer manufacturer for hardware support.
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