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Old 09-20-2009, 04:46 PM
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hdawg hdawg is offline
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Default KB17855 - Errors occur when using BlackBerry App World for BlackBerry smartphone ...

KB17855 - Errors occur when using BlackBerry App World for BlackBerry smartphone users on a BlackBerry Enterprise Server


Environment

  • BlackBerry App World™ storefront
  • BlackBerry® Enterprise Server
  • SDR315565



Overview

When a BlackBerry smartphone user assigned to a BlackBerry Enterprise Server attempts to connect to BlackBerry App World, one of the following error messages might be displayed:
  • Failed to Transmit.
  • PayPal® authentication failed. Please try again.
  • BlackBerry App World is currently unavailable. Try again later.
  • BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again.
  • Error Type: 100002



Cause

This issue occurs for BlackBerry smartphone users if both of the following conditions are met:
  • The BlackBerry smartphone user does not have a BlackBerry® Internet Service browsing plan or the BlackBerry Internet Browser is blocked through an IT Policy
  • The BlackBerry Enterprise Server cannot forward the request because of a proxy server or other means of preventing or allowing access to specific web addresses.



Resolution

For BlackBerry smartphone users with an active BlackBerry Internet Service browsing plan that is not disabled through an IT Policy, this issue is resolved by updating to the most recent version of BlackBerry App World.
For instructions on installing the latest version of BlackBerry App World, see KB17619.
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